Call Center CRM Software by Oracle
  Contact Center Anywhere & Siebel CRM On Demand

Oracle's Siebel Contact Center Software and CRM Software product family helps businesses deliver quicker, better, and more-efficient customer service. Whether a company needs hosted, mobile, or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.

Oracle Contact Center Anywhere is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This includes queuing and routing of traditional phone calls in addition to email, chat, fax and web callback requests. It also provides blended Predictive Dialer and preview dialing, IVR and call recording for a completely unified inbound and outbound solution.

Oracle Contact Center Anywhere increases agent, supervisor and administrator productivity by extending the call center beyond the limits of traditional infrastructure. Agents can work efficiently form anywhere in the world with a 360-degree views into customer interactions and real-time business intelligence. Supervisors are empowered with instantly customizable screens and real-time tools for monitoring and coaching agents, no matter where they are located. And administrators can adapt to changing needs with real-time administration tools for implementing moves, adds and changes.

Oracle Accelerate
Oracle Accelerate brings complete, easy-to-own, industry-focused applications to small and medium businesses. Click Here to learn of Promero?s Oracle Accelerate Solution for Contact Center Anywhere and Siebel CRM. Promero?s solution includes rapid deployment, detailed project plan identifying precise action items and timeline, review of customer network configuration and recommendations, on premise installation, all travel and lodging expenses, ?Fixed Price and Scope? for installation from 25 users, User, Supervisor, Administration Training and 30 days Level 1 User Help Desk Support.

Call Center OnDemand
Add Promero's ProStar CRM with Contact Center Anywhere and you've got the complete solution, Call Center OnDemand. The platform provides the ability to take calls, make calls, track leads from the Internet. This is the total 'cradle to grave' platform that is easy to use and extremely affordable. Call today (888) 204-0822, send an email to sales[at]promero[dot]com or submit the survey form on this page to request a free demonstration, price quote or general information.

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